Terms & Conditions

1. Scope and Acceptance of These Terms

1.1. These Terms and Conditions (“Terms”) govern (a) your access to and use of the website operated by Apex Biohacks and any related sub-domains (the “Website”), and (b) the purchase of products via the Website.

1.2. The Website is operated by Apex Biohacks (“Apex Biohacks”, “we”, “us”, or “our”), a company established in the European Union. [Insert full registered name, address, registration and VAT numbers here to meet EU pre-contractual information duties].

1.3. By accessing or using the Website, creating an account, or placing an order, you agree to be bound by these Terms and by any other policies referenced herein, including our Privacy Policy and our Legal / Research Use Only / Medical Disclaimer (together, the “Agreements”). If you do not agree, you must not use the Website or purchase products from us.

1.4. If you purchase as a consumer (an individual acting for purposes wholly or mainly outside your trade, business, craft, or profession), you benefit from mandatory rights under EU consumer law which cannot be excluded by contract. These Terms are without prejudice to such mandatory rights.

2. Definitions

2.1. For the purposes of these Terms:

• “Consumer Customer” means a natural person acting for purposes outside their trade, business, craft, or profession.
• “Professional Customer” means any customer acting for purposes within their trade, business, craft or profession (including laboratories, research institutions, universities, clinics, and companies).
• “Consumer Products” means vitamins, minerals, and other products clearly marketed for dietary or wellness use in humans and not labelled as research-use-only.
• “Research Products” means peptides and other compounds designated “For Research Use Only”, “RUO”, “Not for Human Consumption”, or equivalent, supplied exclusively for laboratory research and analytical use. These are not medicines, foods, dietary supplements, cosmetics, or medical devices and are not approved for human or veterinary use by any regulatory authority.
• “Products” means, collectively, Consumer Products and Research Products.
• “Misuse” means any use of Research Products contrary to Section 6 of these Terms, including any human or animal consumption, clinical or diagnostic use, compounding, or resale as a drug, supplement, cosmetic, or food.

3. Eligibility and Customer Categories

3.1. To use the Website and place orders, you must be at least 18 years old (or the age of majority in your jurisdiction if higher) and have legal capacity to enter into binding contracts.

3.2. Research Products are sold only to Professional Customers. By ordering any Research Product, you represent and warrant that you are a Professional Customer and that your purchase relates to your professional or institutional activities.

3.3. Consumer Customers may purchase only Consumer Products. If you are a Consumer Customer, you must not order any Research Products.

4. Product Information

4.1. The main characteristics of the Products are described on the relevant product pages. We use reasonable efforts to ensure that descriptions, images, and specifications are accurate, but minor variations may occur.

4.2. For Research Products, information provided (e.g., molecular weight, amino acid sequence, storage conditions, and certificates of analysis) is intended solely to support laboratory use and quality assessment, not to support any human dosing, medical decision-making, or consumer use.

4.3. For Consumer Products, labels and descriptions are provided in accordance with applicable EU and national rules on food and food supplements, where applicable. Always read the label and any accompanying instructions before use.

5. Prices, Taxes, and Payment

5.1. Prices for Products are indicated on the Website and include applicable VAT where required, unless expressly stated otherwise.

5.2. Any additional charges, such as shipping, handling, customs duties, or taxes, will be clearly indicated before you confirm your order.

5.3. We may change prices at any time; such changes will not affect orders already accepted by us.

5.4. Payment methods are indicated at checkout (for example, card payments processed by third-party payment service providers or bank transfer). You must provide accurate and complete payment information and are responsible for any charges arising from incorrect details.

5.5. By submitting payment information, you authorize us and our payment service providers to charge the applicable amount to the selected method of payment.

6. Research Use Only, Intended Use, and Prohibited Uses

This section applies specifically to Research Products.

6.1. All Research Products are sold exclusively for in-vitro laboratory research, development, and analytical use by Professional Customers. They are not intended for human or animal consumption.

6.2. Research Products:

• Are not medicines, foods, dietary supplements, cosmetics, or medical devices.
• Have not been evaluated or approved by the European Medicines Agency (EMA), the U.S. Food and Drug Administration (FDA), or any other regulatory authority for safety, efficacy, quality, or therapeutic use.
• Must not be used to diagnose, treat, cure, or prevent any disease in humans or animals.

6.3. You must not use Research Products for any of the following:

• Human or animal consumption, including ingestion, injection, inhalation, or topical application.
• Clinical, therapeutic, or diagnostic use in humans or animals.
• Manufacturing or compounding of pharmaceuticals, dietary supplements, cosmetics, or foods.
• Any other use that would cause Research Products to be regulated as medicines, medical devices, or consumer products under applicable law.

6.4. You acknowledge that Research Products may have unknown or insufficiently characterized safety profiles in humans and animals and carry inherent experimental risks.

7. Customer Responsibilities and Assumption of Risk (Research Products)

7.1. Professional Customers are solely responsible for ensuring that purchase, possession, handling, storage, use, and disposal of Research Products comply with all applicable laws, regulations, institutional policies, and safety standards in their jurisdiction.

7.2. You warrant that you have appropriate qualifications, training, facilities, personal protective equipment, and safety protocols to safely handle Research Products and that your personnel are adequately trained and supervised.

7.3. You accept that any experimentation with Research Products is conducted entirely at your own risk and that Apex Biohacks cannot control or supervise your use of Research Products.

8. Orders, Contract Formation, and Right to Refuse

8.1. By placing an order via the Website, you submit an offer to purchase the Products listed in your order.

8.2. The contract is formed when we send you an order confirmation by email or otherwise explicitly accept your order.

8.3. We reserve the right, at our discretion, to refuse, cancel, or limit any order, particularly where we suspect Misuse, regulatory risk, fraud, breach of these Terms, or where Research Products appear to be ordered by a Consumer Customer.

8.4. If we cancel an order after payment has been taken, we will refund the full amount paid for the cancelled items.

9. Shipping, Delivery, and Risk of Loss

9.1. Shipping options, costs, and estimated delivery times are provided at checkout.

9.2. Unless otherwise agreed, we will deliver Products within 30 days from order confirmation, failing which you may have rights under EU consumer law (for Consumer Customers).

9.3. Risk of loss or damage to Products passes to you upon delivery to the delivery address specified in your order. For Professional Customers, risk may pass upon hand-over to the carrier, depending on the agreed Incoterms; such details will be stated in our shipping terms where applicable.

9.4. You must inspect Products promptly upon receipt and notify us of any visible damage, missing items, or non-conformity without undue delay.

10. Legal Guarantees, Non-Conformity, and Returns – Consumer Products (EU Consumers)

10.1. For Consumer Customers purchasing Consumer Products within the EU, you benefit from a minimum 2-year legal guarantee for lack of conformity under applicable EU and national law.

10.2. If a Consumer Product is faulty or does not conform to the contract, you may be entitled, free of charge, to request repair or replacement, price reduction, or a refund, depending on the circumstances and applicable law.

10.3. The legal guarantee applies irrespective of any commercial guarantees or return policies we may offer.

10.4. Specific procedures for returns and complaints (including contact details and return addresses) are provided on the Website and/or in your order confirmation. You must follow those instructions to enable us to assess and process your request efficiently.

11. Cooling-Off Period and Withdrawal Rights – Consumer Products (EU Consumers)

11.1. If you are a Consumer Customer purchasing Consumer Products within the EU via distance contract (online), you generally have the right to withdraw from the contract without giving any reason within 14 calendar days from the date you receive the Products, subject to the exceptions below.

11.2. To exercise the right of withdrawal, you must inform us of your decision to withdraw within the 14-day period, using the contact details provided in your order confirmation or on the Website. You may use the model withdrawal form provided by EU law, but this is not mandatory.

11.3. You must return the Products (at your cost unless otherwise stated) without undue delay and no later than 14 days from the day on which you notify us of withdrawal. Products must be returned in their original condition and packaging, subject to normal handling necessary to establish the nature, characteristics, and functioning of the goods.

11.4. We will refund all payments received for the withdrawn items, including standard delivery charges (if applicable), within 14 days of being informed of your decision to withdraw or upon receipt of the returned goods, whichever is earlier, using the same means of payment you used for the initial transaction unless you expressly agree otherwise.

11.5. Exceptions: The right of withdrawal may not apply, or may be limited, for certain categories of goods, such as sealed goods that are not suitable for return for health protection or hygiene reasons and were unsealed after delivery, or goods which are liable to deteriorate or expire rapidly. Whether an exception applies depends on the nature of the specific Consumer Product and applicable national law.

11.6. The right of withdrawal does not apply to Professional Customers purchasing Research Products.

12. Returns and Complaints – Research Products and Professional Customers

12.1. Due to the nature of Research Products (chemicals and experimental materials), returns are generally not accepted unless we delivered the wrong item, or the Research Product is demonstrably non-conforming to agreed specifications at the time of delivery.

12.2. You must notify us of any issue with Research Products promptly and in any event within a reasonable period after delivery, providing batch numbers, order details, and evidence of the non-conformity.

12.3. Where we agree that a Research Product is non-conforming, our sole obligation, at our discretion, is to either replace the Research Product or refund the purchase price for the non-conforming item.

13. No Medical Advice

13.1. Information on the Website, including product descriptions, blog posts, articles, and any other content, is for general informational and educational purposes only. It does not constitute medical advice, diagnosis, or treatment recommendations.

13.2. You must not rely on any information on the Website as a substitute for professional medical advice. Always consult a qualified healthcare professional regarding any questions you may have about a medical condition, diagnosis, or treatment.

14. Warranties and Disclaimers

14.1. Except as expressly provided in these Terms or required by mandatory law, Products and the Website are provided “as is” and “as available”, without any other warranties, express or implied.

14.2. For Research Products, we do not warrant their fitness for any particular experimental purpose, nor do we warrant any specific results or outcomes from their use.

14.3. To the fullest extent permitted by law, we disclaim all implied warranties, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, insofar as such disclaimers are permissible under applicable law, particularly in relation to Professional Customers.

15. Limitation of Liability

15.1. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for death or personal injury caused by negligence or for fraud.

15.2. Subject to the foregoing, Apex Biohacks shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profit, revenue, or data, arising out of or in connection with your use of the Website or Products.

15.3. For Professional Customers, and to the extent permitted by law, our aggregate liability arising out of or in connection with any order of Products shall be limited to the total amount paid for the Products giving rise to the claim.

16. Indemnification (Professional Customers)

16.1. Professional Customers agree to indemnify, defend, and hold harmless Apex Biohacks and its officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with Misuse of Research Products, any breach of these Terms, or any violation of applicable laws or regulations.

17. Intellectual Property

17.1. All content on the Website, including text, graphics, logos, images, and software, is owned by or licensed to Apex Biohacks and is protected by intellectual property laws.

17.2. You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Website without our prior written consent, except as strictly necessary for normal browsing and ordering.

17.3. Purchase of Products does not grant any rights in underlying intellectual property, except a limited, non-exclusive, non-transferable license to use the Products for permitted purposes under these Terms.

18. Privacy

18.1. Our collection and use of personal data in connection with the Website and your orders is described in our Privacy Policy, which forms part of these Terms by reference.

19. Changes to the Terms

19.1. We may revise these Terms from time to time, for example to reflect changes in law, business practices, or Products. The updated version will be indicated by a revised “Last updated” date and will be effective when posted on the Website.

19.2. Your continued use of the Website or purchase of Products after the updated Terms are posted constitutes your acceptance of the updated Terms.

20. Governing Law and Dispute Resolution

20.1. These Terms and any disputes arising out of or in connection with them or any contract between you and us shall be governed by and construed in accordance with the laws of [insert chosen EU member state], without prejudice to mandatory consumer protection rules in your country of residence if you are a Consumer Customer within the EU.

20.2. The courts of [insert chosen city and member state] shall have jurisdiction, subject to any mandatory provisions granting you the right to bring claims in the courts of your country of residence if you are a Consumer Customer.

20.3. You may also have access to the EU’s online dispute resolution platform (ODR) for consumer disputes, available at https://ec.europa.eu/odr, where applicable.